Business, Infographics

10 Key Findings About Customer Service – Interactive Intelligence

  1. Knowledge representative and a timely response
  2. Hotels, online retailers and banks
  3. Live agent
  4. Access to historical information
  5. Not being able to understand the agent
  6. Aren’t willing to pay extra
  7. Social media
  8. Scheduled call-back
  9. An easy way to provide feedback
  10. Comprehensive reporting and analytics

10-key-findings-about-customer-service--interactive-intelligence

Published by Interactive Intelligence

Loading

READ ALSO:  How To Give Difficult Feedback At Work (Without Hurting Feelings)
0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments
0
Would love your thoughts, please comment.x
()
x