10 Key Findings About Customer Service – Interactive Intelligence

  1. Knowledge representative and a timely response
  2. Hotels, online retailers and banks
  3. Live agent
  4. Access to historical information
  5. Not being able to understand the agent
  6. Aren’t willing to pay extra
  7. Social media
  8. Scheduled call-back
  9. An easy way to provide feedback
  10. Comprehensive reporting and analytics


Published by Interactive Intelligence

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