10 Key Findings About Customer Service – Interactive Intelligence

   July 15, 2013  Leave a Comment on 10 Key Findings About Customer Service – Interactive Intelligence  Posted in Business, Infographics
  1. Knowledge representative and a timely response
  2. Hotels, online retailers and banks
  3. Live agent
  4. Access to historical information
  5. Not being able to understand the agent
  6. Aren’t willing to pay extra
  7. Social media
  8. Scheduled call-back
  9. An easy way to provide feedback
  10. Comprehensive reporting and analytics

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Published by Interactive Intelligence

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