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15 Best Practices for First Call Resolution by Freshdesk

Providing a positive customer experience is the name of the game when it comes to running a business.

Service quality can be measured in a variety of ways, but one of the most commonly used metrics by big business is First Call Resolution (FCR).

Resolving customer issues on the first call is so important that it can literally save you thousands!

“A 1% improvement in FCR can bring in $276,000 per year in operational savings each year”

This educational graphic outlines the 15 best customer service practices to ensure you’re keeping your service quality at an all time high.

15 Best Practices for First Call Resolution

Source: Freshdesk


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