Call Center vs Contact Center. What’s the difference?

Contact centers vs call centers. Contact centers are not as widely understood as call centers. Call centers quite obviously handle large volumes of calls. How is a contact center different, and what purpose does it serve? Each type of service has different benefits for an agency looking to improve their current customer contact. Let us take a look at the comparison between the two and discover what benefits are available to a business that employs one type or both.

Infographic by kpiconnect